Why was this message sent to me Kendy?

It is 39 days since I made a complaint. I have sent 431 emails so far.
I have asked for someone out of 120 employees, to take responsibility and investigate my complaint as I can prove that the account melonooo belongs to me and me alone. I have over 4000 friends and I don’t want to loose all my messages. My account has been given to someone else, with a different email address from the email address I have used for the past year melon666@fsmail.net and now has access to my personal details. How is it that new friends are being accepted without my agreement? All the evidence is there for you to see. I have proved that you have sent notifications for account melonooo to my email address melon666@fsmail.net
I have now been told that Dailymotion will ignore my complaint and any questions from now on. Why do you refuse to abide by your own rules as stated below?
FOR TECHNICAL REASONS AND IN ORDER TO FACILITATE THE HANDLING OF YOUR
FEEDBACK BY OUR TEAMS, PLEASE REPLY TO THIS MAIL DIRECTLY BY CLICKING
THE “REPLY” BUTTON OF YOUR MAIL CLIENT.
OTHERWISE, WE CANNOT GUARANTEE THE PROPER TREATMENT OF YOUR REQUEST.
It seems that the policy of Dailymotion is to ignore all legitimate communications until the account member gives up. I am not going to give up.
Dailymotion considers that a single member is not worth the effort yet states the following,
The information sent to Dailymotion is collected and processed according to current law governing Internet service providers. According to applicable law, at any time you are entitled to access, modify, correct or delete your personal data by requesting to do so via the “Contact Us” section.

Séverin Naudet, jusqu’ici directeur des contenus et de la communication du site d’échange de vidéos, devient le conseiller technique chargé de la presse de François Fillon. Il est remplacé par Martin Rogard, actuel chef du pôle multimédia au département de l’Information et de la Communication du ministère de la Culture.